Cases Gg Casino — Privacy Policy

Privacy policy overview

This Privacy Policy explains how Cases gg Casino collects, uses, discloses, and protects personal information when you visit casesggcasinoaustralia.com or use our online casino services. By using the site, you agree to the collection and use practices described below.

Operator and licence reference

Cases gg Casino is the operator of the online casino services. Our licence number is GLH-F92D2DA7D3FB6A8B. If you have questions about privacy practices, see the contact section at the end of this policy.

Information we collect

We collect information you provide directly, automatically when you use our services, and information we obtain through transactions and account activity.

Information you provide

• Account details: name, email address, date of birth, username, and country of residence.
• Verification information: documents or details needed to confirm identity and age.
• Contact information: support requests, feedback, and correspondence with our customer service team.
• Preferences: marketing preferences and communication settings.
• Transaction information: deposit and withdrawal details, including payment method selections.

Information collected automatically

• Device and usage data: IP address, browser type, operating system, device identifiers, and pages viewed.
• Log data: timestamps, event records, and referral/exit URLs.
• Game and session data: interactions with games, session duration, and error logs.
• Location-related data: approximate location derived from IP address (used for security and compliance).

Sensitive information

We do not intentionally request sensitive personal data. If you provide information that is sensitive, we will handle it in accordance with applicable privacy protections and only for necessary purposes.

How we use your information

We use collected information to operate the casino, secure accounts, and provide a reliable gaming experience. Typical uses include:

• Provide and maintain services, including account access and game play.
• Verify your eligibility and identity, and prevent underage or fraudulent activity.
• Process deposits and withdrawals in AUD and manage payment operations.
• Administer bonuses, promotions, and related wagering requirements.
• Personalise certain site experiences, such as language or support options.
• Ensure security, detect and prevent cheating, fraud, and abuse.
• Maintain customer support and respond to questions or complaints.
• Send important account and service notifications (for example, verification status or security alerts).
• Carry out analytics to improve performance and user experience.

Marketing and promotional communications

Where permitted, we may send promotional messages about offers and promotions. You can manage marketing preferences through your account settings or by contacting support. If you choose not to receive marketing communications, we may still send service-related messages.

Cookies and similar technologies

We use cookies and similar technologies (such as local storage) to make the site work properly, support security, and understand how visitors use our services. You can manage cookies through your browser settings, but some features may not work if cookies are disabled.

• Essential cookies: required for basic site functionality and account security.
• Analytics cookies: help us measure site performance and improve user experience.
• Preference cookies: remember choices such as language or settings.
• Advertising-related cookies (where applicable): used to measure campaign effectiveness and improve relevance.

When you first visit the site, we may display cookie preferences. Your continued use of the site may involve cookies being set in line with those preferences.

Sharing with third parties

We may share personal information with trusted third parties who help us operate the casino. Sharing is limited to what is necessary for the relevant purpose.

• Payment and transaction processors: to handle deposits, withdrawals, and payment-related checks.
• Identity verification providers: to confirm age and prevent fraud.
• Service providers and vendors: hosting, technical support, fraud monitoring, and analytics.
• Compliance and legal parties: where required by law or to protect our rights, users, and the public.
• Professional advisers: auditors, legal counsel, and security consultants when necessary.

We do not sell your personal information for money. We may share information in aggregate or de-identified form for analytics and reporting.

Data security

We implement security measures designed to protect information against unauthorised access, loss, misuse, alteration, and disclosure. These measures may include encryption, access controls, and monitoring. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

You can help protect your account by using a strong password, keeping your login credentials private, and promptly reporting suspicious activity.

How long we retain data

We retain personal information only for as long as necessary for the purposes described in this policy, including fulfilling legal, regulatory, accounting, fraud-prevention, and dispute-resolution requirements.

• Account and transaction records are retained to support wagering history, payments, and dispute handling.
• Verification records are retained for the time needed to comply with onboarding and eligibility requirements.
• Support communications are retained to resolve issues and improve service quality.
• Security logs may be retained for a limited period to support investigations.

Retention periods vary depending on the type of data and the purpose for which it is processed.

Player rights and choices

Depending on applicable law, you may have rights in relation to your personal information. These rights can include:

• Access: request a copy of personal data we hold about you.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: request deletion of personal data in certain circumstances.
• Restriction and objection: ask us to restrict processing or object to certain processing.
• Portability: request your data in a usable format, where applicable.
• Withdraw consent: where processing is based on consent, withdraw it at any time.

To exercise rights, contact us using the details in the contact section below. We may need to verify your identity before fulfilling requests.

International transfers

Your personal information may be transferred to and processed in countries where our service providers operate, which may have different data protection laws than your home country. Where required, we implement appropriate safeguards designed to protect personal information during transfers.

Children’s privacy

Our services are intended for adults who meet the eligibility requirements described in our Terms of Use. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can take appropriate steps.

Contact us

If you have questions about privacy practices or want to exercise your rights, contact our support team through the website’s help or support area. Include your account email and a brief description of your request so we can respond efficiently.

For reference, licence number: GLH-F92D2DA7D3FB6A8B.